STORE & BOOKING POLICY

SHIPPING

Shipping options of any physical merchandise is offered at check-out and payment will be required at the time of check-out.

REFUNDS & RETURNS

Scheduled appointments (both one-on-one and group classes) can be cancelled 24-48 hours after booking online for a 50% refund on charges. Please contact Giselle to cancel appointment. Cancellations after this cut-off will not be refunded. 

There are no returns or refunds on physical purchases from our store, or on any digital downloads. 

FAQ

PRIVACY & SAFETY

We take our users privacy and security very importantly and information is never shared, sold or transferred to third-parties without the users knowledge and/or consent. Personal information given during enrolment into our one-on-one or group classes is kept confidential. You, as the artist, retain ownership of any creative makings throughout the course of these classes. 

For our full privacy policy in regards to website usage, please visit here

Please visit our FAQ section for any additional questions

PAYMENT METHODS

- Credit / Debit Cards 
- E-Transfer

SYSTEM REQUIRMENTS FOR COURSE VIDEOS

 MINIMUM

Operating System:

Windows 10 version 1809 or higher,
macOS Mojave 10.14 or higher

Processor:

Intel i5 dual-core @ 2.3GHz1, 6th generation2 or higher, Apple M1 Gen1Intel i7 quad-core @ 2.8GHz+, 6th generation2 or higher

Memory:

4GB RAM

Hard Drive:

2GB3, 7200 RPM for record to disk

Graphics Card:

Intel HD4, DirectX 11 capable

Internet Connectivity:

You may want to check that the following ports are open for traffic on your network: 80 (HTTP/HTTPS), 443 (SSL), 1935 (RTMP), 2935 (RTMPS), 5353 (mDNS for NDI sources), 5960-59xx (NDI port range, 1 port per each NDI source in use), 7272 (Remote Desktop Presenter), 50000-60000 (WebRTC/Rendezvous – selected at random).

If you are behind a firewall, check with your streaming destination for any sites you may need to whitelist.

DISCLAIMER: LIFETIME ACCESS: Members will have access to the e-course content for the lifetime of the website Giselle Music Motivator.